Prescription Ordering Direct

Prescription Ordering Direct (POD)

A convenient way to order your repeat prescription for patients of:

Highley Medical Centre

Tel: 033 33 583 509
Or email :

Call Monday to Friday between 8am to 5pm

Only order the items you need,when you need them.
We can check if your medication is due to order if you are unsure.

Order when you have 7 days remaining.
This prevents your medication stock-piling.

Do your medications run out on different dates?
Ask us about ‘syncing’ your prescription. We can fix this for you.

POD is now contactable via email at
If you would like to order via email, please include the following information in your request;

  • Your medical practice
  • Your full name
  • Your date of birth
  • First line of address
  • The medication you require*
    *Including strengths and formulation of medication

If you are ordering on behalf of someone else, please provide all of the required information and also;

  • Your name
  • Your relationship to the patient

You may send your prescription requests any time or day of the week. POD will process your order within 24 hours during our opening times and send you a confirmation email. Once processed, please allow 2 working days for authorisation, and a further 2 working days to be dispensed.

The NHS Prescription Ordering Direct (POD) service is the easy way for you to order your repeat prescription.

There is no need to register; all it takes is a simple phone call which you can make from the comfort of your own home - there’s no need to go into your GP practice or pharmacy to order.

Why are we offering this new service?

Our aim is to ensure that patients receive the correct quantity of medication, which they need, in a timely manner, in order to reduce the amount of prescription medicine waste in our area.

In 2014 unused prescription medicines cost the NHS over £1 million, in Shropshire alone. This amount continues to rise each year, and the NHS is committed to reducing this figure nationally.

Who will you be talking to?

The POD is staffed by a team of several experienced and fully trained prescription clerks. They will have access to all of your repeat prescription records and immediate access to your GP practice should the need arise.

You will be required to name each medication that you wish to order, to ensure that the correct items are being requested.

Your personal information is secure and confidential in line with NHS requirements.

Why use this new service?

You will be speaking to a dedicated person who will have time to answer your prescription queries. This means that you will only order the medication, which you need, when you need it. We can also synchronise your medications so that they all run out at the same time.

If you have difficulty using a telephone please speak to your GP practice to make alternative arrangements.

Do you use your pharmacy to order your medication?

You will no longer need your pharmacy to reorder your medicines on your behalf; however, the prescription can still be dispensed and delivered by them. If you have a current arrangement with a pharmacy to deliver your prescription then this will still continue.

Please speak to your pharmacy for more information.

When will the prescription be available?

Once the phone call is finished, your prescription will be sent straight through (electronically) to your GP practice to be signed off within 48 hours (2 working days). Please allow a further 48 hours (2 working days) for your nominated pharmacy to dispense your medication.

Call NHS Prescription Ordering Direct (POD) on

033 33 583 509 (local rate)


between 8am to 5pm Mon-Fri (closed on Bank Holidays)

Please note that mornings are the busiest for the service so please be patient or consider calling in the afternoon if possible.

Local Services, Let Morris and Company Limited
Local Services, Let Morris and Company Limited